America’s Fence Store will accept most items that we sell back as a return for credit less shipping costs a 20% restocking fee within 30 days of receiving the returned product(s). The items exempt from this return policy include electronics, special order and custom items as listed below. After 30 days, the product's manufacturer becomes responsible within the limitations of their specific warranties. Continue reading below for all exceptions, conditions and details.
How To Return Item(s)
All returned items must have an RMA number (Return Merchandise Authorization). You must mark the RMA number clearly on the outside of the package or on the shipping label. To receive an RMA number please email us at firstname.lastname@example.org or call us at 844-401-8447.
America’s Fence Store
Att: Returns Department
12330 Cary Circle
La Vista, NE 68128
You must return the item(s) in its original condition and in its original packaging, box or container. Please place the items original box inside another box to protect the original. The customer is responsible for the safe and undamaged return of all items. Please note that items that have been used or installed are non-returnable. If original packaging or boxes are damaged, place the original box in another box when shipping back. Upon receiving the item(s) back, we will inspect them to make sure all parts were returned, including installation instructions and other documentation. Damaged or missing items will be deducted from your refund. Ship all items with signature required and insured. Failure to do so could result in no refund, if it is clear we had not received the item back. All items returned that are missing instruction manuals, original packaging materials or in an otherwise unsellable condition will not be credited.
Original shipping charges are not refundable. We will deduct all original shipping charges from your credit. A minimum of 20% restock fee will also apply. Certain special order items will be subject to higher restock fees. Items returned without original box and/ or packaging will be subject to an additional handling fee which varies depending on item.
Refunds are generally issued within 5 business days of receiving the returned items.
Refused Shipments at Time of Delivery
Orders that are refused at time of delivery where a shipping expense has been incurred by us, will be subject to no refund of the shipping charge to you and an additional charge for the shipping fee back to us. If for any reason you feel that a shipment is not acceptable, call us immediately at 844-431-8447. In cases of damaged merchandise these shipping charges will be waived, if a successful claim can be filed against the shipper with your assistance.
Special Order Items
Any order that is considered custom or special order is not returnable and therefore not refundable, unless the product is damaged or not built as ordered. This includes gates, kennel panels, chain link software, ornamental aluminum fence, vinyl fence, chain link fences and customized work of any kind. Only products that are advertised as our standard product line can be accepted for returns.
Due to the inherent nature of electronics and solar items, we do not accept electronic devices for return/credit. This includes, but is not limited to light caps, card readers, proximity readers, keypads, intercoms, loop detectors, timers, solar panels, gate operators, batteries, and transformers.
Pricing Errors and Omissions
As we look to increase the number of items being offered on our site, the chance increases that an item may be shown with an incorrect price. We work hard to avoid these errors, but they can happen. If we have made a mistake on an item you are wanting to purchase, we will attempt to honor that price if at all possible. Unfortunately, there may be times when we cannot honor a wrong price and, therefore, we reserve the right to cancel any order.
America’s Fence Store strives to be accurate in depicting all products featured on our website. However, specifications are subject to change due to manufacturer's changes. If you need specifications that are perfectly accurate and up-to-date, please inquire about current specifications before ordering your product.